These Terms and Conditions explain how Alvera provides its website, products, gift preparation, delivery coordination and customer services. By using this website, placing an order, submitting a bespoke request or sending a corporate inquiry, you agree to these terms.
1. About Alvera
Alvera is a UAE gifting studio based in Abu Dhabi. We curate gifts, hampers and bespoke presentation details for personal, corporate and special occasions.
2. Product Information
We try to present every product clearly, including pricing, descriptions, images, included items and availability. Product images are provided to represent the style and presentation of each gift. Small substitutions may be required when an item is unavailable, but any replacement will be selected to preserve the quality and overall value of the gift.
3. Orders and Payment
Orders are confirmed only after checkout details are submitted and payment is accepted through our supported payment provider. Alvera currently uses Ziina for online card and wallet payment processing. Alvera does not store card details on its servers.
4. Pricing
Prices are shown in AED unless a display currency converter is selected. Display conversions are approximate and for browsing convenience only. The final amount charged is the AED total shown at checkout.
5. Delivery
Delivery timelines shown on the website are estimates. Standard delivery is usually 2-3 working days unless stated otherwise. Delivery timing may vary during Eid, Valentine's Day, Mother's Day, peak seasons, corporate orders or bespoke requests. Alvera may contact you to confirm delivery details.
6. Recipient and Address Details
You are responsible for providing accurate recipient names, phone numbers, delivery addresses and delivery notes. If information is incomplete or incorrect, delivery may be delayed.
7. Bespoke and Corporate Requests
Bespoke and corporate inquiries are quote requests, not confirmed orders. Pricing, availability, customization, delivery timing and payment instructions will be confirmed separately by Alvera before preparation begins.
8. Cancellations and Changes
If you need to change or cancel an order, contact Alvera as soon as possible. Changes may not be possible once preparation has started, once customized items have been produced or once the gift is out for delivery.
9. Returns and Refunds
Because many gifts are curated, perishable, customized or prepared for a specific recipient, returns may be limited. If an item arrives damaged, incorrect or materially different from what was confirmed, contact Alvera promptly with your order details and photos where relevant. Eligible refunds or replacements will be reviewed case by case.
10. Gift Cards, Coupons and Promotions
Gift cards, coupons and promotions may be subject to expiry dates, usage limits, minimum order values and other conditions shown at the time of issue or checkout.
11. Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, copy protected content or use the website for unlawful activity.
12. Liability
Alvera will take reasonable care in preparing and coordinating orders. To the fullest extent permitted by UAE law, Alvera is not liable for indirect losses, delays caused by incorrect customer information, third-party service interruptions or events outside our reasonable control.
13. Updates to These Terms
Alvera may update these terms from time to time. The latest version published on this website applies when you use the website or place an order.
14. Contact
For questions about these terms, contact Alvera at hello@alvera.ae or +971 56 806 4924.