This Privacy Policy explains how Alvera collects, uses, stores and protects personal information when you use our website, place an order, create an account, submit a bespoke request or send a corporate inquiry.
1. Information We Collect
We may collect your name, email address, phone number, delivery address, recipient details, order details, payment status, account information, wishlist activity, review submissions, return requests, bespoke request details and corporate inquiry details.
2. Payment Information
Online payments are processed by Ziina. Alvera does not store your full card number, CVV or card authentication details. We may store payment status, payment reference and transaction metadata needed to reconcile your order.
3. How We Use Information
We use personal information to process orders, coordinate delivery, contact you about your purchase, manage your account, respond to inquiries, handle returns, improve the website, prevent misuse and support customer service.
4. Recipient Information
If you provide recipient details, you confirm that you have permission to share those details with Alvera for the purpose of preparing and delivering the gift.
5. Account Information
If you create an account, we use your account details to prefill checkout, show order history, manage wishlist items and make future purchases easier.
6. Marketing and Communication
Alvera may contact you about an active order, inquiry, quote or customer service request. Promotional communication will only be sent where permitted by law and can be opted out of where applicable.
7. Sharing Information
We only share information where needed to operate the service, including payment processing, delivery coordination, hosting, database services, email delivery, analytics or legal compliance. We do not sell personal information.
8. Data Storage and Security
Alvera uses reasonable technical and organizational measures to protect personal information. No online system is completely risk-free, but we work to limit access to staff and service providers who need it.
9. Cookies and Local Storage
The website may use cookies or local storage to support cart functionality, login sessions, language and currency preferences, wishlist behavior and website performance.
10. Data Retention
We keep information for as long as needed to provide services, maintain business records, resolve disputes, prevent fraud and comply with legal obligations.
11. Your Choices
You may update account information from your profile. You may also contact Alvera to request help with access, correction or deletion of personal information, subject to legal and operational requirements.
12. Children's Privacy
Alvera is intended for customers who can lawfully place orders or inquiries. We do not knowingly collect information from children.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version published on this website applies.
14. Contact
For privacy questions, contact Alvera at hello@alvera.ae or +971 56 806 4924.